Frequently Asked Questions

HOW DO I PLACE AN ORDER?

Open a product and press “Check Availability on WhatsApp”. Send your required size and colour so we can confirm availability.

WHY CAN’T I PAY DIRECTLY ON THE WEBSITE?

Our availability can change & is not updated on Shopify. We confirm the exact product, colour and size before requesting payment.

HOW DO I PAY?

After availability is confirmed, we send a secure Stripe payment link. Card details are entered directly into Stripe, not into WhatsApp.

HOW LONG DOES DELIVERY TAKE?

Delivery normally takes one day [if ordered before 12pm]. Delays may occasionally happen outside our control. We work on Monday - Friday, so no orders are shipped on Saturday or Sunday. However products which are being sourced from china take 7-15 days.

WHEN WILL I RECEIVE TRACKING?

Tracking is provided after your order has been dispatched.

ARE ALL PRODUCTS ALWAYS AVAILABLE?

No. Availability depends on the product, colour and size.

CAN I CANCEL MY ORDER?

Please read our cancellation and returns policy before ordering.